Made-to-Order Products

Lost High products are produced specifically after an order is placed. Because products are made to order, we do not generally accept returns or exchanges for change of mind, incorrect size selection, or personal preference, except where required by applicable law.

Defective or Incorrect Items

If an item arrives damaged, defective, incorrectly printed, or materially different from what was ordered, contact Lost High Support promptly. We will review the issue and determine the appropriate remedy.

Sizing

Customers are responsible for reviewing the size information provided before ordering. Differences in fit or personal preference are not considered manufacturing defects.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address. Lost High is not responsible for additional shipping costs or delivery failures caused by incorrect or incomplete address information supplied with the order.

Refused or Unclaimed Shipments

Orders refused, left unclaimed, or rendered undeliverable because required customs, tax, identification, documentation, pickup, or carrier procedures were not completed are not automatically eligible for refund or replacement.

Refunds

Approved refunds, replacements, or other remedies are determined based on the circumstances of the order and applicable law.

Shipping

Shipping terms, estimated delivery times, international taxes, customs procedures, and lost-package information are available on our Shipping & Delivery page.

Contact

For assistance, visit our Contact & Order Support page. Please include LH CUSTOMER in the email subject line.