Lost High products are made to order. Each item is produced after your order is placed, then shipped internationally through our fulfillment and carrier partners.

We want to be straightforward about what to expect before you order.

Customer Support

For help with a Lost High order, email:

goodphilosophyhub@gmail.com

Please include LOST HIGH in the subject line so your message can be identified quickly.

For example:

Subject line:  LOST HIGH — Order #1234

To help us investigate your order as quickly as possible, please include:

• Your full name
• The email address used for the order
• Your Lost High order number
• Your tracking number, if available
• Your complete shipping address
• A short description of the issue
• Photos when the issue involves damage, printing, manufacturing, or the wrong product

Please do not send credit card numbers, passwords, or other sensitive payment information by email.

Because Lost High is a small independent brand, customer support is handled directly rather than through a large call center. Including the information above helps us investigate your order without unnecessary back-and-forth.

Order Production

Lost High products are made to order rather than stored as finished inventory.

Production commonly takes approximately 1–2 weeks, although some orders may be completed sooner or may take longer during periods of high demand.

Once your order has been produced and prepared for shipment, tracking information is normally generated and emailed to you automatically.

Estimated Delivery Time

Most orders should be expected to take approximately 2–4 weeks from the date of purchase to arrive.

This is an estimate, not a guaranteed delivery date.

Some orders may arrive faster. Others, particularly international shipments, can take longer because of: Production volume, Customs processing, Holidays, Weather, Carrier delays, Transfers between international and local delivery companies, Local import requirements

Please allow additional time for international orders.

Tracking Your Order

When your order ships, you will normally receive an automatic email containing tracking information.

The tracking page provided automatically may sometimes show limited information while the shipment is moving between international carriers.

Lost High may have access to additional carrier tracking information that is not shown on the automated tracking page.

If your tracking appears unclear, stops updating for an unusual amount of time, or you are unsure where your package is, email goodphilosophyhub@gmail.com with LOST HIGH in the subject line and include your order number and tracking number.

We will review the available shipment information and help you understand the status of your order.

Free Shipping

Free standard shipping is available to our primary supported markets.

These currently include:

United States
Canada
United Kingdom
Ireland
Australia
New Zealand
Colombia
Selected European countries

Eligible shipping destinations and rates are displayed at checkout.

Extended International Shipping

Selected additional countries may be available for a flat international shipping fee.

If your destination is eligible, the shipping charge will be shown at checkout before payment.

Lost High does not currently ship to every country. We limit availability where we do not yet have sufficient confidence in the reliability of local delivery and customs procedures.

Customs, Duties & Import Charges

International orders may be subject to customs duties, import taxes, VAT, brokerage charges, handling fees, or other charges imposed by the destination country or local delivery carrier.

Unless these charges are specifically collected at checkout, they are not included in Lost High's free-shipping offer and may remain the responsibility of the customer.

Customers are also responsible for completing any customs or import requirements required by their local authorities or delivery carrier.

Customs processing can delay an otherwise normal shipment.

Correct Shipping Address

Please carefully review your shipping address before placing your order.

Because Lost High products are made to order and shipped internationally, correcting an address after production or shipment may not be possible.

Lost High is not responsible for delays caused by incomplete or incorrect customer-provided addresses, except where applicable law requires otherwise.

If you notice an address mistake after placing an order, contact us immediately with LOST HIGH in the subject line. We will attempt to correct the order if production or shipment has not progressed too far, but changes cannot be guaranteed.

Lost or Severely Delayed Packages

International packages occasionally experience long periods without tracking updates, particularly while passing through customs or transferring to a local carrier.

A lack of recent tracking activity does not necessarily mean a package has been lost.

If your shipment appears substantially delayed, contact us and we will review the available tracking information.

If a shipment is ultimately confirmed lost in transit, Lost High will work with you toward an appropriate resolution, which may include a replacement or refund depending on the circumstances and applicable law.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot find it:

Check with household members, neighbors, reception desks, security personnel, mailrooms, and other locations where a carrier may have left the package.

Contact the local carrier if one is identified in the tracking information.

Email Lost High if the package still cannot be located.

We will help review the shipment information available to us.

Damaged, Defective, Incorrect, or Misprinted Items

If your order arrives damaged, defective, incorrectly printed, or different from what you ordered, please contact us as soon as possible.

Whenever possible, please report visible issues within 3 days of delivery so we can document the condition of the product and work promptly with our fulfillment partner.

Please include:

• Your order number
• Your tracking number
• Your shipping address
• A description of the problem
• Clear photographs showing the issue
• A photograph of the full item when helpful
• A photograph of the shipping package or label if the problem may have occurred during shipping

If we confirm that Lost High or our fulfillment partner made an error, we will provide an appropriate remedy, which may include replacement or refund depending on the circumstances.

The three-day reporting request helps us investigate claims efficiently. It does not limit any consumer rights that cannot legally be limited.

Sizing

Please review the size chart carefully before ordering.

Because each item is made to order, we generally cannot provide voluntary returns or exchanges simply because a customer selected the wrong size or later prefers a different size.

If the product you receive materially differs from the size specifications provided on the product page, contact us and we will investigate.

Change-of-Mind Returns

Because Lost High products are produced individually after an order is placed and we do not maintain traditional return inventory, we generally do not offer voluntary change-of-mind returns or exchanges.

This includes situations where:

• The correct product was delivered but the customer later changes their mind
• The customer prefers a different color or design
• The customer ordered the wrong size
• The product was accurately described but the customer decides they no longer want it

This policy does not override any cancellation, return, refund, warranty, or consumer-protection rights that apply under the laws governing your purchase.

Where applicable law provides additional rights, those rights will be honored.

Order Changes and Cancellations

Because production can begin shortly after an order is placed, cancellations or changes are not guaranteed.

If you need to change or cancel an order, email us immediately with:

LOST HIGH — Order Change Request

or

LOST HIGH — Cancellation Request

Include your order number and the requested change.

If production has not yet begun, we will make reasonable efforts to accommodate the request. Once production has started, changes or cancellation may no longer be possible, subject to applicable consumer law.

Refund Processing

When a refund is approved, it will normally be issued to the original payment method whenever possible.

Banks and payment processors may require additional time after the refund has been issued before the funds appear in your account.

Any mandatory refund timelines required by applicable consumer law will be honored.

Our Goal

Lost High is a small independent brand, and international made-to-order shipping is more complicated than shipping inventory from a local warehouse.

Our goal is not to pretend that delays or carrier problems never happen. Our goal is to communicate honestly, investigate problems when they occur, and treat customers fairly when something genuinely goes wrong.

If you need help, email goodphilosophyhub@gmail.com, put LOST HIGH in the subject line, and include your order details so we can help as efficiently as possible.